“We always knew that business processes determined the performance of a corporation, but what’s now becoming crystal clear in light of recent events, is that a corporations’ performance actually determines the total performance of the worldwide economy."

Ali Hassan Al Marzouqi, Director, Strategic Planning and Performance Management, Ministry of Economy, United Arab Emirates.

Al Marzouqi was quoted in an article about the upcoming Business Process Excellence Summit that takes place in Dubai from 31 May to 4 June 2009. Read the full article here.

Interestingly, it states: "The belief widely held is that by optimising existing strategies, there’s enormous potential to retain employees, maximise return on investment and achieve benchmarkable standards across the region and beyond." This is exactly what the South African Post Office (SAPO) just proved in a company-wide project, documenting and analysing 184 processes, with the confirmation that no jobs would get lost.

A bit of background:
In 2007 it became clear that SAPO needed to re-position itself in terms of less focus on cost cutting, with growth based on new product, services, markets and customer needs, through more innovation and creativity.
In support thereof a new Business Model was developed, based on principles of income generation, innovation, and increased support of and alignment to the Universal Service Obligations. A focus on income generation while embracing the triple bottom line, being: economic, social and environmental sustainability. In addition innovation was required to drive business growth and this needed to be enhanced.

Read a summary of the case study here, or contact us for more details.