The next BPM & Workflow Handbook will be launched on the 18th of June 2009.

The question, “How can governments manage change organizationally and be agile operationally?” is answered in this special spotlight on BPM in Government worldwide with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges.

This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, how others are managing implementations and more.

Included in this book is a chapter by Marietjie Lancaster (GE: Group Strategy, SAPO), Carien Venter (Chief Management Analyst, SAPO) and Dr. Michélle Booysen (MD Pétanque). The chapter details how the SA Post Office developed a structure in support of the new business model to achieve strategic goals. A project that was accomplished through comprehensive process facilitation and analysis. Order the book or read more about it here.