The Pétanque/SAPO presentation at the ITWeb BPM Summit 2009 explored “The potential role of unstructured processes and content in BPM”. Given our VizPro® work at SAPO, we addressed this topic under the following sub-headings:

• Identifying the unstructured processes in an organisation that would benefit from BPM;
• Recognising the benefits of including unstructured content into processes;
• Examining how to combine unstructured and structured content to deliver performance improvements.

In summary, our presentation conveyed the message that unstructured processes will become more prevalent in how we do business in the future, which means that:

1. structured processes must provide for unstructured content more readily, defining the framework within which such unstructured content is deployed: for example, when an armed robbery takes place in a retail shop, there is a framework within which to act, there cannot be a definitive process.
2. some unstructured processes are unstructured because the people do not see the sense in adopting to structure process and these should become structured in order to be efficient: which means that the focus must be on behavioral change: the process is there, it is the people that need to adopt the change based on the benefits it holds for them, the outcomes and the enterprise.

View the presentation here , and for the pointer following on the three bullet points, refer page 27 onwards in the presentation.

A few days to go to the BPM Summit 2009, organised by ITWeb.

Exploring the potential role of unstructured processes and content in BPM, that's the topic presented by Pétanque MD Michélle Booysen and Marietjie Lancaster, SAPO's Group Executive: Strategy. They will highlight how to identify the unstructured processes in your organisation that would benefit from BPM, what the benefits of including unstructured content into your processes are, and how to combine unstructured and structured content to deliver performance improvements.

If you haven't registered yet, visit the ITWeb website. After the event you can contact us to obtain the presentation.